Mindset for Confident Communication Training for Support Staff

Learn skills to teach others how to be of influence. Includes both internal and external communication tools.

Course curriculum

1. Universal Needs: Identify & Receive What You Need
2. Power of Words - Should, Could, Choose
3. Power of Words - Try
4. Power of Words - 'But' to 'And'
5. Declarations: What You're Saying to Yourself Matters
6. Understanding Emotions: Your Internal Guidance System
7. Responding to Uncomfortable Thoughts & Feelings
8. Tasks for Week One
1. Setting the Scene for Effective Communication
2. Four Communication Styles
3. Three Part Assertion Message
4. Notice, Imagine, Feel
5. Tasks for Week Two
1. Free Negative Energy
2. Pronoia Outlook
3. Utilising Compassion
4. Communicating Mixed Views
5. Turning Triggers Into Learning
6. Tasks for Week Three
1. Role Models of Success
2. Creating New Anchors and Associations
3. Visit Your Future Success
4. Connecting Questions
5. Connecting to Your Power
6. Tasks for Week Four
1. Answers from the Heart: Decision Making Tool
2. Sway: Ultimate Decision Making Tool

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